Senior Technical Writer

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Portsmouth, NH

Industry: Pharmaceuticals & Biotech

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5 - 7 years

Posted 5 days ago

A day in the life:

  • Understand the software development lifecycle and contribute to finding ways to improve the development and deployment cycles of documentation
  • Thoroughly understand the technical solutions we build and the documentation content that introduce, explain and troubleshoot our software
  • Propose technologies / portal / infrastructure to share the online documents with our customers so that they are able to search and access the documents with ease
  • Propose the layout of documentation portal and how it should be organized for each of access
  • Understand the audiences for our documentation and be acutely aware of the important contribution technical documentation adds to a successful user experience
  • Spearhead the recommendation and implementation of Learning Management System
  • Work proactively in addressing your documentation workflows, deliverables and deadlines
  • Be a mentor to more junior members of the writing team
  • Contribute to multiple, high-profile documentation projects at the same time in a fast-paced, deadline-driven development environment, while maintaining a critical eye to detail and quality
  • Work with the program managers and developers to understand all products thoroughly, including features, functionality, and bug fixes
  • Communicate with team members face-to-face as well as with remote employees via phone and video conferencing
  • Be proactive and resourceful in finding answers to questions using the tools available, seek answers from the right people in the organization, and escalate potential roadblock issues early
  • Participate in special projects and lead initiatives in addition to core writing responsibilities as required

Must haves:

  • 5+ years of experience in authoring configuration guides, release notes, commands reference guides, installation guides, and user guides
  • User Manuals and On-line help experience
  • Ability to take complex concepts and translate them into plain English
  • Experience creating video scripts and managing video production with multimedia teams